Incorrect or Faulty Items
In the unfortunate case you have received an incorrect item or an item you believe to be faulty please email me at tiny.threads@outlook.com immediately.
Please be aware we do not take responsibility for lost parcels with Australia Post. On the rare occasion that your parcel gets lost you are not entitled to a refund or a resent order. Please let us know if you would like to purchase insurance via Australia Post – this option is available for orders over $100, so if your order is over this amount and you would like a quote for insurance for this please email us at tiny.threads@outlook.com
SPECIAL ORDERS –
Special Orders are NOT able to be cancelled once the order has been placed. All Special Orders are NOT returnable since these items need to be specially made one piece at a time. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind.